Shipping & Return Policy
Delivery Options & Rates
- All orders must be placed on Cyrus Book Store website or via email to firstname.lastname@example.org.
- For store reservations, please contact us at email@example.com.
- Domestic Delivery
- For within Peninsular Malaysia: You can enjoy free delivery if you spend RM130.00 or more on a single order. We will charge a flat delivery fee of RM8.00 if you spend less than RM130.00.
- For East Malaysia: You can enjoy free delivery if you send RM250.00 or more on a single order. We will charge a flat delivery fee of RM17.00 if you spend less than RM250.00.
*Note: No delivery service to isolated islands within Malaysia, except Pulau Pinang & Pulau Langkawi.
*Note: Second attempted delivery at the shipping address provided will be charged according to normal courier rates, based on locality and package weight.
- International Delivery
- Delivery charges depend on the weight of the package and the country of destination. Please note your delivery may also be subject to customs charges, over which we have no control, and which must be borne by you. For further enquiries, please contact us at firstname.lastname@example.org.
Tracking Your Order
The tracking number will be given via e-mail upon request so that you can go online and check the delivery status.
Guide for Availability
Usually dispatches within 3 working days:
This item is in stock and will take this amount of time to pack and prepare for dispatch. Estimated delivery date for domestic delivery is 2-3 working days after dispatch.
*Note: To confirm availability, please contact our store directly as the book might be reserved, damaged, or misplaced.
Other Specific Length of Time (e.g. 4 - 6 weeks):
This item will take this amount of time to import from the overseas supplier, pack and prepare for dispatch. Estimated delivery date for domestic delivery is 2-3 working days after dispatch.
Available for Pre-order:
The latest release date information that we have for the item will be displayed on the product detail page. If you want to pre-order the item, we will dispatch it once the release date passes and the item is made available to us from the supplier.
*Note on Imports: Pre-order items imported from another country may take longer to dispatch once the release date has passed.
Out of Stock:
This item is currently not in stock but it is available for ordering. If you place an order, we will send you an e-mail with the expected delivery date as soon as we have that information from our suppliers.
*Note: Your order may be cancelled depending on stock availability of the supplier.
This item is currently unavailable for ordering and we don't know when or if this item will be in stock again.
We will inform you via e-mail if the availability estimate changes or if any items in your order prove to be unavailable.
*Note: We do not charge to your credit card until after your order has entered the dispatch process.
Any shipment or delivery dates provided by Cyrus Book Store are estimates only. If your order has not been delivered within a reasonable time, you can contact Cyrus Book Store at email@example.com.
Ordering Items with Different Availabilities
- If your order is less than RM130.00, we will send them to you when all the items are available for RM8.00.
- If you spend RM130.00 or more on a single order, we will send them to you when all the items are available for free.
- Exchanges are only allowable for defective items. Please contact us by email at firstname.lastname@example.org within 2 days from the date of receipt of item(s) ordered if you have intention to exchange an item you purchased from Cyrus Book Store. Requests for exchanges beyond the 2-day period will not be entertained.
- We regret to inform that no refunds will be made on items purchased and sold by CBS.
- The delivery cost of exchanged item(s) will be borne by the customer.